Privacy Policy

We collect information in the following ways:

Information You Provide

• Account registration information (name, email address, company name, job title)
• Contact form submissions (name, email, phone number, message content)
• Payment and billing information (processed through our third-party payment providers)
• Communications you send to us (support requests, feedback, inquiries)
• Information you provide when applying for a job (resume, cover letter, work history)

Information Collected Automatically

• Device and browser information (device type, operating system, browser type and version)
• Log data (IP address, access times, pages viewed, referring URL)
• Usage data (features used, actions taken within our platforms, performance metrics)
• Location data (derived from IP address at the city/region level)
• Cookie and tracking technology data (see Cookies section below)

Information from Third Parties

• Business contact information from data enrichment providers
• Payment confirmation from payment processors
• Authentication information from single sign-on (SSO) providers

We use the information we collect to:

• Provide, maintain, and improve our platforms and services
• Process transactions and send related information (confirmations, invoices)
• Send technical notices, updates, security alerts, and administrative messages
• Respond to your comments, questions, and customer service requests
• Communicate with you about products, services, offers, and events
• Monitor and analyze trends, usage, and activities to improve our platforms
• Detect, investigate, and prevent fraudulent transactions and unauthorized access
• Personalize and improve your experience across our platforms
• Train and improve our AI models (using aggregated, de-identified data only)
• Comply with legal obligations and enforce our terms of service

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (hosting, analytics, payment processing, email delivery, customer support tools)
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, where your information may be transferred as a business asset
• Legal Requirements: When required by law, regulation, legal process, or governmental request
• Protection of Rights: When we believe disclosure is necessary to protect our rights, your safety, or the safety of others
• With Consent: With your explicit consent or at your direction

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Account data is retained for the duration of your account and up to 30 days after deletion
• Transaction and billing data is retained for 7 years for tax and compliance purposes
• Usage and analytics data is retained in aggregated, de-identified form indefinitely
• Support correspondence is retained for 3 years after your last interaction

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to certain exceptions
• Portability: Request a portable copy of your data in a machine-readable format
• Opt-Out: Opt out of marketing communications at any time by clicking "unsubscribe" in our emails
• Restrict Processing: Request that we restrict the processing of your data in certain circumstances

To exercise any of these rights, please contact us at privacy@praethos.ai. We will respond to your request within 30 days.

We use cookies and similar technologies for the following purposes:

• Essential Cookies: Required for the operation of our platforms (authentication, security, load balancing)
• Analytics Cookies: Help us understand how visitors interact with our website and platforms
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our platforms.

We implement industry-standard technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (TLS 1.3) and at rest (AES-256)
• Regular security assessments and penetration testing
• Access controls and role-based permissions
• Monitoring and logging of access to personal data
• Employee security training and background checks

While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

Our platforms are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from the laws in your jurisdiction. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and adequacy determinations.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and, where appropriate, by sending you an email notification. Your continued use of our platforms after the effective date of the updated policy constitutes your acceptance of the changes.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: